Whether you’ve just moved to a new area or you’re experiencing problems with an appliance that’s never acted up before, sometimes you don’t know where to begin the search for a qualified appliance repair technician. And there are a lot of factors to consider before making a decision. How quickly do you need repairs completed? What’s your budget? Does experience matter to you? How about training certifications? Think about what’s most important to you–for instance, quick service no matter the cost–and utilize all the research avenues available to you to find an appliance repair company that fits the bill.
Chances are, someone you know has hired an appliance repair technician in the past. Ask family and friends for recommendations on who to hire–and who to avoid. Don’t just take down names; ask about the overall experience of working with that particular appliance repair company. Did the technician show up at the scheduled appointment time? Was he friendly and polite? Did he seem knowledgeable about the repairs needed? Has the problem recurred since the technician worked on the appliance? Keep in mind that your friend or family member might have had different priorities for the repair than you do, and that might have affected his or her experience with the repair technician.
In today’s digital age, finding the service you need is as easy as typing–appliance repairs–into a search engine. But again, unless you need repairs immediately, it’s important to do more research than just that basic Internet search. Visit the Web sites of the companies that are listed in the top results. How long have they been in the appliance repair industry? Do they conduct refrigerator repairs on your specific high-end model? Are they licensed and insured to protect their customers? Do they advertise any service warranties or guarantees? If a company’s Web presence doesn’t come across as knowledgeable, reliable, and professional, that might be a sign to keep looking.
There are a variety of online sites that allow you to rate and review businesses, which means they’re also ideal when you’re the one looking for a service such as washer/dryer repair. After searching the site for local appliance repair companies, scan through the available reviews. Are customers satisfied, overall, with the service they received? Is there one aspect of a company that people find wanting, such as a lack of punctuality or a poor warranty package? While a single bad review might not make or break a business, a company with a low rating or more bad reviews than good is probably not your best choice for quality appliance repair.
Appliance Manufacturer or Store
Where did you purchase your appliance? If it was a chain store in another city, look for a branch in your area. You may be able to get appliance repair service from their in-house technicians. If you bought from the manufacturer, see if they offer repair service, or can recommend a local repair company that works with their units. In general, a location that sells and installs appliances should have access to repair technicians, either on staff or as outside contractors.
If all else fails, feel free to check out the phone book or a similar resource for appliance repair ads. But remember to do your homework before signing on the dotted line. Ask lots of questions when you call the company to learn more about their services. And if you can, take notes on your own experience, so that you can help other appliance owners in the future by posting an online review.